Contact support
Confirmed support channel
Email H4Safe Support
Send a message to info@h4safesecurity.com. Include your account email, role, device platform, and a short description of what happened.
Keep sensitive information out of email. Do not send passwords, temporary passwords, authentication or verification codes, private keys, full evidence files, government identification, or unnecessary resident, guest, or vehicle information. Support will provide instructions if additional information is necessary.
Common help topics
Login and password
- Confirm that you are using the email assigned to your H4Safe account.
- Use the password-recovery option on the login screen or resident portal.
- Check spam or junk folders for an expected account email.
- Do not forward recovery links or codes to another person.
Account or role access
- Your role and community assignments control which pages and records are available.
- If a community, unit, or feature is missing, contact your authorized administrator first.
- Tell support the expected role or community, but do not send another user's private records.
Location permissions
- Live Patrol requires foreground location during an active officer tour.
- Background patrol sharing requires the separate background or "Always" permission.
- Review H4Safe permissions in iOS or Android settings and ensure device location services are enabled.
- Location collection should not be needed for resident portal features.
Maps
- Confirm that the device has an active internet connection.
- Confirm that location services and H4Safe location permission are enabled for Live Patrol.
- Close and reopen the map screen after changing a permission.
- If the map remains blank, include the platform, app version, and exact error message in a support email.
Installation and updates
- Install H4Safe only from an authorized App Store, Google Play, or approved testing link.
- Install the newest available version before reporting a resolved update problem.
- Ensure the device has adequate storage and a supported operating-system version.
Camera and photos
- Camera access supports Smart Decal QR scanning and evidence capture.
- Photo-library access supports selecting authorized evidence images.
- Review camera and photo permissions in device settings if those actions are unavailable.
Report a security or privacy concern
Email info@h4safesecurity.com with the subject H4Safe Security or Privacy Concern.
Describe what you observed, when it happened, the affected feature, and how support can contact you. Do not investigate another person's account or send private evidence by ordinary email. If there is an immediate threat to personal safety, contact the appropriate local emergency service rather than relying on app support.
Account deletion
Use the dedicated Account Deletion page to start a verified deletion request from the web and review which information may be deleted or retained.